Systems · Service
Review generation and reputation management for contractors
Reviews decide two things at once: whether Google shows you in the map pack, and whether a homeowner calls you or the company above you. Both compound, and both are driven by a process — not by remembering to ask.
What you get
- A steady, automatic flow of new reviews after every completed job
- Recency and volume, which is what ranking actually rewards
- Every review responded to, quickly and in your voice
- Early warning on unhappy customers before they post
How Reputation Management works
Velocity beats total count
A business with 90 reviews and four new ones this month outranks and outperforms a business with 300 reviews where the newest is from 2023. Homeowners read the recent ones and Google weights freshness. A process that produces a handful every month beats a one-time push, permanently.
Ask automatically, at the right moment, on the right platform
The request fires on job completion, goes to the platform you most need volume on, and follows up once if ignored. It is never sent from a no-reply address, and it never asks a customer who has just had a bad experience.
What we will not do
We do not buy reviews, write reviews, or use review gating that only routes happy customers to a public form — all three violate Google policy and Canadian and US advertising law, and the penalties land on your profile, not on ours. What we do is ask more customers, at better moments, more consistently.
Bad reviews are a response problem
A calm, specific, non-defensive reply within a day is read by every future homeowner who scrolls past. It converts a one-star into evidence that you handle problems. We monitor across platforms and draft responses for your approval.
Who this is for
The trades that get the most out of reputation management.
Questions
About reputation management.
Only if it violates platform policy — fake, off-topic, or abusive — and we will file those disputes. A genuine negative review from a real customer cannot be removed, and the right play is a good public response plus enough new reviews to change the picture.
It depends on your job volume and your market, but the target is a consistent monthly flow rather than a number. We set a realistic per-month goal from your completed job count.
Works best alongside
None of this is sold as a silo. These are the services that compound with reputation management.
Want to know if reputation management is the right first move?
The free Speed-to-Lead Audit tells us — and you — which part of your machine is actually leaking. Sometimes the answer is not the thing you came here for.
Prefer to just talk to someone? (905) 572-1803